1) FLAT RENTAL
The contract of lease is made in the name and on behalf of the owner of the building at the price posted on the website, based on the current market conditions. The reception and cleaning service will be done by an outside firm authorized by Best Venice Apartments or directly by the landlord whose name will be indicated on the voucher in the section "reception/cleaning".

2) PAYMENT - RENTAL VOUCHER
On receipt of confirmation, the guest must pay a deposit of 18% of the total cost by using one of the following methods: PayPal, postal order or bank transfer. The receipt of such payment must be faxed to 0039 0422 820394 within 72 hours of the reservation date when using the latter two methods of payment. Failure to receive such proof of payment within the stipulated time limit would result in the cancellation of the reservation. Upon arrival, the balance of payment must be paid in cash directly to the owner or the agent who accompanies the guest to their accommodations.

3) TIME OF ARRIVAL AND DEPARTURE
Unless otherwise stated in the individual descriptions of the properties, the arrival/departure times are as follows: arrival between 15:00 hrs and 20:00 hrs; departure between 09:00 hrs and 10:30 hrs. Any changes to the date and time of arrival shall be communicated to the landlord or to the company that you have put in charge of the reception and cleaning services whose name is indicated in the reservation confirmation voucher and that will take care of your arrival. In the event of unforeseen delays on the day of arrival, the holidaymaker is required to call the owner or the company that you have put in charge of the reception and cleaning service and that will welcome you at your arrival. The reception services, such as cleaning, are included in the total amount stated on the voucher at the time of the booking and are valid until 20.00. After that time and up to 24.00 an additional cost of 20.00 euros will be added to the accommodation costs by the landlord or the person responsible for the hospitality service.

4) ARRIVAL PROCEDURE
Upon arrival at the apartment, the guest must make his way to the agreed meeting point with a valid passport or identity card, landlord or to the company that you have put in charge of the reception and cleaning services whose name is indicated in the reservation confirmation voucher, for occupancy registration purposes according to the law.

5) DEPOSIT
The holidaymaker shall state, after having viewed the apartment, the number of a valid credit card (Visa, MasterCard, American Express), the security code and expiry date as a guarantee for any damage caused by him or her to the flat. The landlord or his representative will refuse entrance to the apartment if this condition is not accepted by the holidaymaker.

6) NUMBER OF PERSONS - CHANGE OF GUESTS - PETS
Only those persons whose names appear on the Registration Card and whose names are registered with the public authorities, will be allowed to take up residence in the apartment. The number of adults and children cannot exceed the number of beds available and listed on the website, with exception of babies up to two years of age, provided that the guest have their own cot and bed linen. Possible exceptions to this are indicated in the Price List.
Any substitution of guests is completely forbidden unless previously agreed with the landlord or your nominee.
The guest must inform Best Venice Apartments if pets will be staying at the apartment, stating their species and size. The pets will be allowed into the apartment after obtaining the relative permission from the owner. The guest is obliged to supervise and control their pets inside the apartment as well as in the common areas of the building.

7) ORDER - CLEANING - HEATING
The apartments are clean and in perfect condition. The cost of accommodation includes the final cleaning commissioned by the landlord or holidaymaker or the outside firm, but the holidaymakers are obliged to leave the premises by first emptying out the fridge and removing all the rubbish. Failing to do this, the landlord or the company responsible for the reception and cleaning service, whose name is indicated on the voucher, will be obliged to charge an additional expense in addition to the amount due.
Sheets and towels for the number of persons registered on the voucher are also included in the price. Each request for additional linen will be charged at €10 per person and will be charged to the company that you have put in charge of the reception and cleaning or to the landlord.
Given the energy supply and the laws in force in Italy, the use of central heating (period of use, shutdown and temperature) is governed by laws that vary from region to region. Heating in Venice can be used between November and April. Consequently, heating, the cost of which is included in the price, is considered available during this said period.

8) ADSL /WI-FI SERVICE
The use of internet services via ADSL/WI-FI system offered by the landlord is subject to the following conditions:
"It is expressly forbidden to use the Internet connection for illegal purposes and in any case any liability in relation to any misuse of this form by the sub-tenant and / or others will not be accepted."

9) EXTERNAL MAINTENANCE
If necessary, the owner or his representative reserves the right to enter the property to effect maintenance works (e.g. in the garden, pool, etc.)

10) MODIFICATIONS - CANCELLATIONS
Free cancellation can be made up until 7 DAYS the check-in day. For cancellations made after this time a cancellation fee of 100% of the entire stay will be charged. All times refer to the local time at the property. For no-show, 100% of the entire stay will be charged.

11) LIABILITY (RESPONSIBILITY)
Every apartment has been visited and checked by Best Venice Apartments. The descriptions given are correct and written in good faith. Should any alterations be carried out by the owner without informing Best Venice Apartments they cannot be held responsible for such changes. Should the guest notice that any of the appliances or equipment is not in working order, such complaints must be made known at check-in. The guest is obliged to allow the owner or his representative enough time to try and fix the problem.
If the abovementioned complaint is not made on arrival, the guest loses the right to claim any refund once they leave the apartment. The guest is only entitled to a legal cancellation. In the case of complaints made after the end of the rental period, the guest has no right to compensation.

12) COURT OF JURISDICTION
The court of jurisdiction for any dispute concerning reservations and/or rent will be the Law Courts in Venice. The Italian laws are applicable. Signing and submitting the Reservation Card implies that the guest is fully aware of the Best Venice Apartments General Conditions and confirms full acceptance of same without exception. If any of the conditions of this agreement were or should become invalid, or if any flaw were to become apparent, the validity of the remaining conditions shall not be altered.
13) TOURIST TAX
This is a city tax, Fee not included in the price of the apartment. Must be paid € 2,00 per person for a maximun of 5 nights.
PROCESSING OF PERSONAL DATA
(Privacy policy as established by Article 13 of the Italian law D.Lgs 196/2003)
We inform you that the data you provide on the present website when filling out the “Contact form” (or form or email form) will be processed in accordance with the terms of the Italian law D.Lgs 196/2003, "Code of protection of personal data".
The contact form available on the website allows users to contact the owner of the website, sending him/her an email through the form.
The present notice explains the processing of personal data provided by the user in the contact form.
We inform you that the data that you voluntarily provide via the form will be sent in an email that can possibly be stored into the email system of the owner of the website.
The data will not be registered or stored on other supports or devices, nor will other data deriving from the navigation on the website be stored.
1. PURPOSE OF THE PROCESSING OF PERSONAL DATA
The purpose of the processing of personal data is the following:
The data you provide might be used to contact you on the details you specified on the contact form in order to handle the request you sent via the online form.
2. NATURE OF PROCESSED DATA AND MODALITY OF PROCESSING
a. the processed personal data will strictly be the data necessary and relevant for the purpose indicated in the point 1 above.
b. the processing of the personal data you have provided is performed by means of operations or combination of operations indicated in article 4.1.a) of the Italian law D. Lgs. 196/2003.
c. the processing is carried out directly by the organization of the owner of the website.
3. NATURE OF THE COMMUNICATION AND CONSEQUENCE OF THE REFUSAL
Remember that it is not mandatory to provide your personal data to the owner of the website via the contact form.
The communication of your data via the contact form is optional.
However, refusal to provide the data for the purpose indicated in article 1 will lead to the impossibility to contact the owner of the website via the contact form.
4. CONTROLLER OF THE PROCESSING OF PERSONAL DATA
The data collected via the contact form will be sent by email to the owner of the present website, who is the controller of the processing.
5. DATA SUBJECT’S RIGHTS
Remember that you will be able, at any time, to exercise your rights as established by article 7 d.lgs. 196/2003, that we copy hereunder, by contacting the owner of the website via the contact form.
Art. 7. of the Italian law d.lgs 196/2003
1. A data subject shall have the right to obtain confirmation as to whether or not personal data concerning him exist, regardless of their being already recorded, and communication of such data in intelligible form.
2. A data subject shall have the right to be informed
a) of the source of the personal data;
b) of the purposes and methods of the processing;
c) of the logic applied to the processing, if the latter is carried out with the help of electronic means;
d) of the identification data concerning data controller, data processors and the representative designated as per Section 5(2);
e) of the entities or categories of entity to whom or which the personal data may be communicated and who or which may get to know said data in their capacity as designated representative(s) in the State’s territory, data processor(s) or person(s) in charge of the processing.
3. A data subject shall have the right to obtain
a) updating, rectification or, where interested therein, integration of the data;
b) erasure, anonymization or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;
c) certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.
4. A data subject shall have the right to object, in whole or in part,
a) on legitimate grounds, to the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection;
b) to the processing of personal data concerning him/her, where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys.
6. DURATION OF THE PROCESSING
The processing will not have a duration superior to what is necessary to complete the purpose for which the data is collected.

PROCESSING OF PERSONAL DATA
(Privacy policy as established by Article 13 of the Italian law D.Lgs 196/2003)
We inform you that the data you provide on the present website when filling out the “Contact form” (or form or email form) will be processed in accordance with the terms of the Italian law D.Lgs 196/2003, "Code of protection of personal data".
The contact form available on the website allows users to contact the owner of the website, sending him/her an email through the form.
The present notice explains the processing of personal data provided by the user in the contact form.
We inform you that the data that you voluntarily provide via the form will be sent in an email that can possibly be stored into the email system of the owner of the website.
The data will not be registered or stored on other supports or devices, nor will other data deriving from the navigation on the website be stored.
1. PURPOSE OF THE PROCESSING OF PERSONAL DATA
The purpose of the processing of personal data is the following:
The data you provide might be used to contact you on the details you specified on the contact form in order to handle the request you sent via the online form.
2. NATURE OF PROCESSED DATA AND MODALITY OF PROCESSING
a. the processed personal data will strictly be the data necessary and relevant for the purpose indicated in the point 1 above.
b. the processing of the personal data you have provided is performed by means of operations or combination of operations indicated in article 4.1.a) of the Italian law D. Lgs. 196/2003.
c. the processing is carried out directly by the organization of the owner of the website.
3. NATURE OF THE COMMUNICATION AND CONSEQUENCE OF THE REFUSAL
Remember that it is not mandatory to provide your personal data to the owner of the website via the contact form.
The communication of your data via the contact form is optional.
However, refusal to provide the data for the purpose indicated in article 1 will lead to the impossibility to contact the owner of the website via the contact form.
4. CONTROLLER OF THE PROCESSING OF PERSONAL DATA
The data collected via the contact form will be sent by email to the owner of the present website, who is the controller of the processing.
5. DATA SUBJECT’S RIGHTS
Remember that you will be able, at any time, to exercise your rights as established by article 7 d.lgs. 196/2003, that we copy hereunder, by contacting the owner of the website via the contact form.
Art. 7. of the Italian law d.lgs 196/2003
1. A data subject shall have the right to obtain confirmation as to whether or not personal data concerning him exist, regardless of their being already recorded, and communication of such data in intelligible form.
2. A data subject shall have the right to be informed
a) of the source of the personal data;
b) of the purposes and methods of the processing;
c) of the logic applied to the processing, if the latter is carried out with the help of electronic means;
d) of the identification data concerning data controller, data processors and the representative designated as per Section 5(2);
e) of the entities or categories of entity to whom or which the personal data may be communicated and who or which may get to know said data in their capacity as designated representative(s) in the State’s territory, data processor(s) or person(s) in charge of the processing.
3. A data subject shall have the right to obtain
a) updating, rectification or, where interested therein, integration of the data;
b) erasure, anonymization or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;
c) certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.
4. A data subject shall have the right to object, in whole or in part,
a) on legitimate grounds, to the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection;
b) to the processing of personal data concerning him/her, where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys.
6. DURATION OF THE PROCESSING
The processing will not have a duration superior to what is necessary to complete the purpose for which the data is collected.